Each patient treated at Gateway Spine and Joint has the right to:
Medical services without discrimination or reprisal based upon age, race, color, religion, sex, national origin, handicap, disability, cultural, economic, educational, or source of payment.
Receive care in a safe setting by competent and appropriately qualified personnel.
Be free from all forms of abuse or harassment.
Be treated with consideration, dignity, and respect.
Have access to an interpreter whenever possible.
Good quality care and high professional standard that is continually maintained and reviewed as accurate information regarding the competence and capabilities of the organization.
Expect emergency procedures to be implemented without necessary delay and expedient and professional transfer to another facility when medically necessary and notify the facility before transfer.
Accessible and available health services; information on after-hours and emergency care.
Knowledge of the name of the physician who has primary responsibility for coordinating his/her care and the names and professional relationships of other physicians who will have direct contact with him/her.
Receive information from his/her physician about his/her illness, course of treatment consistent with the clinical impression or working diagnosis, and prospects for recovery in terms that he/she can understand.
Receive as much information about any proposed treatment or procedures as he/she may need to give informed consent or refuse this course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risk involved in each, and to know the name of the person who will carry out the procedure or treatment.
Participate actively in decisions regarding his/her medical care. To the extent permitted by law, this includes the right to refuse treatment, seek a second opinion, and/or change specialty physicians if other qualified physicians are available.
An increased likelihood of desired health outcomes.
Receive appropriate and timely referrals, consultation, and follow-up information on abnormal findings and tests.
Expect the absence of clinically unnecessary diagnostic or therapeutic procedures.
Appropriate information regarding the absence of malpractice insurance coverage if the situation exists.
Full consideration of privacy concerning his/her medical care program. Case discussion, consultation, examination, and treatment are confidential and should be conducted discreetly. The patient has the right to be advised as to the reason for the presence of any individual.
Confidential treatment of all communications and records about his/her care and his/her stay at the center. His/her written permission shall be obtained before his/her medical records can be made available to anyone not directly concerned with his/her care.
Leave the center even against the advice of his/her physicians, refuse drugs or procedures, and have the physician explain the medical consequences of such choice.
Receive information regarding “continuity of care”.
Be advised if the center/personal physician proposed to engage in medical care research, donor program, or perform human experimentation affecting his/her care or treatment; the patient shall give consent before participation in such a program or refuse to continue in a program where previous informed consent has been given.
Be informed by his/her physician or a delegate of his/her physician of his/her continuing health care requirements following his/her discharge from the center. Examine and receive an explanation of his/her bill regardless of the source of payment.
Know which center rules and policies apply to his/her conduct as a patient
Have all patient rights apply to the person who may have the responsibility to make decisions regarding medical care on behalf of the patient.
Designate visitors of his/her choosing. If the patient has decision-making capacity, whether or not, the visitor is related by blood or marriage, unless; (A) The facility reasonably determines the presence of a particular visitor to the health or safety of a patient, a member of the health facility staff, or other visitors to the health facility, or would significantly disrupt the operations of the facility; (B) The patient has indicated to the facility staff that the patient no longer wants the person to visit.
Voice grievances regarding treatment or care that are (or fails to be) furnished. To file a complaint a patient should contact the Office Administrator (ask reception for direction), Nevada Department of Health & Human Services (775)684-4000, The Accreditation Association for Ambulatory Health Care (847)853-6060.
Patient Responsibilities
Each patient treated at Gateway Spine and Joint has the responsibility to:
Keep your appointment and notify the facility if you are unable to do so.
Read and understand all consents you sign. Please ask questions for clarification before signing consent.
Be accurate and complete in giving your medical history. (including allergies, and current medications)
Carry identification with you.
Let us know if you do not understand any part of your treatment. Ask questions and take part in your healthcare decisions.
Following the treatment plan established by the physician, including instructions from nurses and other health care professionals as they carry out the physician’s orders.
Arrange for a responsible adult to drive you home and stay with you for 24 hours after surgery (as may be required by your physician).
Pay your financial obligations promptly; if there is a hardship, let us know as soon as possible so we may help you.
Treat staff and other patients with respect.
Regard other patients’ medical information as confidential.
Let us know when you are having pain or when your pain is not being managed.
Respect the facility’s property and equipment.
Inform staff about any advance directive that you have in place.
Provide full cooperation about instructions given by his/her surgeon, anesthesiologist, and operative care (pre and post).
Provide the office staff with all medical information that may have a direct effect on the provider at the surgery center.
Provide the office staff with all information regarding third-party insurance coverage.
Fulfill financial responsibility, for all services received, as determined by the patient’s insurance carrier.
